FAQs

Product & Artwork

Our canvases are printed on premium matte polyester canvas (320 GSM) and professionally stretched over a solid wooden frame.
Each piece is gallery-wrapped with mirrored edges for a clean, modern look.

Close-up of 320 GSM matte polyester canvas texture with ruler for thickness reference

Choosing the right size depends on your wall space and furniture placement.
As a general guideline, many people choose a canvas that spans about two-thirds to three-quarters of the width of the furniture below it, but smaller sizes can work well too depending on your preference.

View our Canvas Size Guide →

Slight color variations may occur due to monitor settings and the printing process. This is normal and not considered a defect.

All artworks are thoughtfully pre-designed by us. You choose the size and layout, and each canvas is made to order after purchase.

Packaging
Each canvas is carefully and securely packaged to protect it during transit. We use protective materials and reinforced outer packaging to help ensure your artwork arrives in perfect condition.

Installation
Hanging your new art is simple. Every canvas includes a standard hanging kit designed for drywall installation. In most cases, only basic tools are needed.

Please refer to the visual guide below for a quick 4-step setup:

  1. Attach the hook to the center of the frame’s top bar.
  2. Hammer the provided nail into your desired spot on the wall.
  3. Hang the frame by resting the hook on the metal bar onto the nail head.
  4. Check the front view to ensure the frame is level and secure.
How to install a wrapped canvas using a standard hanging kit

For concrete or brick walls, additional mounting hardware may be required.

Shipping

Production & Shipping Time

All Homeecc products are made to order.

Production time:
• Non-peak season: Production is typically completed within 48 hours.
• Peak season (holidays or high-demand periods): Production may take 2–4 business days.

Shipping time:
Once your order ships, standard shipping within the contiguous United States is free and usually takes 3–7 business days.

Shipping carriers are automatically selected based on order size, weight, and destination to ensure the most efficient delivery.

Delivery times may vary due to destination, carrier operations, weather conditions, or peak shipping periods.

Tracking information will be sent by email once your order ships.

At this time, we ship only to the contiguous United States. International shipping is not yet available.

If your order has not been delivered within 10 business days after shipment, please contact us at [email protected]. We will review the tracking information and assist accordingly.

Returns & Orders

Because our canvases are made to order, we do not accept returns for change of mind, size selection, or minor color variations.
Please refer to our Refund Policy for eligible cases such as damaged, defective, or lost items.

If your canvas arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the issue.
In most cases, we will arrange a replacement at no additional cost.
No return of the original item is required — you may keep, discard, or donate the defective product.
For full details, please refer to our Refund Policy

Because our canvases are made to order, we do not accept returns for change of mind, size selection, or minor color variations. Please refer to our Refund Policy for eligible cases such as damaged, defective, or lost items.

Didn’t find the answer you were looking for?

If you couldn’t find what you needed in our FAQ, feel free to reach out to us.
Our support team is always happy to help with any questions.

 

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